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Special notice

2020-05-15

In view of the latest situation of COVID-19 and uncertainties in global business travels, along with discussions with our tour presenters, performing venues and related partners, the Hong Kong Philharmonic Orchestra’s (HK Phil) tour to Japan and Korea, originally have been rescheduled to a later time of the year, now has been cancelled.

The HK Phil, Music Director Jaap van Zweden, our Board of Governors as well as the administration put the health and well-being of our audience, players and staff at the forefront of our priorities. We sincerely hope that the orchestra’s home city, as well as other parts of the world, will recover soon and overcome the current challenging situation. The orchestra and its Music Director Jaap van Zweden look forward to performing for audiences in Japan and Korea in the near future.

The HK Phil would like to thank our tour presenters in Japan and Korea, our performing venue partners, as well as sponsors, for their support.
 
Ticket holders for the affected concerts, please visit websites of relevant performing venues for ticketing assistance.
SWIRE

Ticket Arrangements for Cancelled Concerts

Refund and other ticket arrangements of June and July concerts #

Applicable to concerts include:

 

  • LEA SALONGA: THE VOICE OF BROADWAY (3 & 4 JULY 2020)
  • SWIRE DENIM SERIES: FRANCESCO TRISTANO: CLASSICAL × ELECTRONIC (19 & 20 JUNE 2020)
  • SWIRE MAESTRO SERIES: SINAISKY | SHOSTAKOVICH 12 (12 & 13 JUNE 2020)
  • FRANK PETER ZIMMERMANN'S MENDELSSOHN  (5 & 6 JUNE 2020)

 

Details of Ticket Arrangements:

 

Since over 30 performances have recently been cancelled due to the COVID-19 pandemic, a significant number of tickets are undergoing the refund procedure. Thank you for your understanding and patience during the refund process. Below are the options available for ticket holders of the cancelled concerts in June & July:

 

(1) DONATE YOUR TICKET

DONATE your ticket(s) to the HK Phil “Student Ticket Fund” to subsidise half-price tickets for local full-time students, nurturing the passion for orchestral music in the next generation. Over 12,000 students have benefited from the fund annually. Your donations contribute to the artistic and cultural life of our younger generation and our home city, Hong Kong; and also support the HK Phil in presenting diverse programmes to inspire through the finest music-making.

 

(2) BANK TRANSFER REFUND 

Apply for a FULL refund of the face value of the ticket(s) by BANK TRANSFER. This option is only applicable for patrons with local bank savings or current accounts. Debit/credit card accounts and time deposit accounts are NOT accepted. 

 


CLICK HERE to donate your ticket CLICK HERE to start your refund process

 

This refund application is not applicable for those patrons who purchased tickets from Klook, POPTICKET and ticketflap. The related refund will be processed automatically by the corresponding ticketing service providers, and the ticket will be refunded to the credit card that was used for the original payment directly.


Refund and other ticket arrangements of April and May concerts #

Applicable to concerts include:

 

  • JAAP | LEONIDAS KAVAKOS (29 & 30 MAY 2020)
  • JAAP’S BEETHOVEN 4 | NOBUYUKI TSUJII (22 & 23 MAY 2020)
  • SWIRE DENIM SERIES: WHEN BRIGHT SHENG MEETS MOZART (15 & 16 MAY 2020)
  • SWIRE DENIM SERIES: PHILIP GLASS' DAVID BOWIE II (8 & 9 MAY 2020)
  • THE OSCAR MAESTRO: ALEXANDRE DESPLAT  (1 & 2 MAY 2020)
  • TCHAIKOVSKY PIANO CONCERTO NO. 1  (24 & 25 APR 2020)
  • SWIRE MAESTRO SERIES: YU LONG | JIAN WANG’S DON QUIXOTE (17 & 18 APR 2020)
  • JURASSIC PARK IN CONCERT (10 & 11 APR 2020)
  • SWIRE SUNDAY FAMILY SERIES: BBC PLANET EARTH II LIVE IN CONCERT (5 APR 2020)
  • BBC PLANET EARTH II LIVE IN CONCERT (3 & 4 APR 2020)

 

Details of Ticket Arrangements:

 

Since over 20 performances have recently been cancelled due to the COVID-19 pandemic, a significant number of tickets are undergoing the refund procedure. While we appreciate your understanding and patience during the refund process, we are doing our best to explore new refund methods to speed up the process. Below are the options available for ticket holders of the cancelled concerts in April & May:

 

(1) DONATE YOUR TICKET

DONATE your ticket(s) to the HK Phil “Student Ticket Fund” to subsidise half-price tickets for local full-time students, nurturing the passion for orchestral music in the next generation. Over 12,000 students have benefited from the fund annually. Your donations contribute to the artistic and cultural life of our younger generation and our home city, Hong Kong; and also support the HK Phil in presenting diverse programmes to inspire through the finest music-making.

 

(2) CHEQUE REFUND

Apply for a FULL refund of the face value of the ticket(s) by CHEQUE; the cheque will be mailed to your registered address;  

 

 

(3) BANK TRANSFER REFUND 

Apply for a FULL refund of the face value of the ticket(s) by BANK TRANSFER. This option is only applicable for patrons with local bank savings or current accounts. Debit/credit card account and time deposit accounts are NOT accepted. 

 


CLICK HERE to donate your ticket CLICK HERE to start your refund process

 

This refund application is not applicable for those patrons who purchased tickets from Klook, POPTICKET and ticketflap. The related refund will be processed automatically by the corresponding ticketing service providers, and the ticket will be refunded to the credit card that was used for the original payment directly.


Refund and other ticket arrangements of Januray to March concerts #

Applicable to concerts include:

 

  • JAAP’S BEETHOVEN 3 | VÍKINGUR ÓLAFSSON (20 &21 MAR 2020)
  • JAAP’S BEETHOVEN 5 | RACHEL CHEUNG (26 & 27 FEB 2020)
  • SWIRE SUNDAY FAMILY SERIES: THE DINOSAUR FOOTPRINTS (9 FEB 2020)
  • THE DINOSAUR FOOTPRINTS  (8 FEB 2020)
  • JAAP’S BEETHOVEN 2 | RUDOLF BUCHBINDER (31 JAN & 1 FEB 2020)

 

Details of Refund and Other Ticket Arrangements:

 

(1) DONATE YOUR TICKET

DONATE your ticket(s) to the HK Phil “Student Ticket Fund” to subsidise half-price tickets for local full-time students, nurturing the passion for orchestral music in the next generation. Over 12,000 students have benefited from the fund annually. Your donations contribute to the artistic and cultural life of our younger generation and our home city, Hong Kong; and also support the HK Phil in presenting diverse programmes to inspire through the finest music-making.

 

(2) CHEQUE REFUND

Apply for a FULL refund of the face value of the ticket(s) by CHEQUE; the cheque will be mailed to your registered address;  

 

(3) CASH REFUND 
Apply for FULL refund of the face value of the ticket(s) in CASH. The exact refund period and procedure will be announced based on the pandemic situation and the resumption of activities at the Hong Kong Cultural Centre. The HK Phil will notify the registered ticket holders of the details by email. Please retain the intact printed ticket(s) for refund in the meantime.

 


CLICK HERE to donate your ticket CLICK HERE to start your refund process

 

This refund application is not applicable for those patrons who purchased tickets from Klook, POPTICKET and ticketflap. The related refund will be processed automatically by the corresponding ticketing service providers, and the ticket will be refunded to the credit card that was used for the original payment directly.