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SWIRE

Ticketing Services

For Tickets Purchased through URBTIX

Ticket Exchange

Any HK Phil ticket(s) purchased from URBTIX can be exchanged for another performance (if any) of the same programme at the same venue by paying a HK$10 handling fee for each ticket. You may opt for exchanging ticket(s) of the same or higher (payment for price difference required) price category. Please visit any URBTIX outlet for this service. This service is subject to availability. All tickets sold through URBTIX are non-refundable.

 

For Tickets Purchased through Season Subscriptions

Ticket Swap

Each subscription ticket can be swapped once for free. Ticket(s) can be exchanged for another performance (if any) of the same programme at the same venue and subject to availability. Please submit your request by completing the Ticket Swap Form and mailing it back to our ticketing office together with the subscription ticket(s) at least TEN working days before concert.

 

Ticket Upgrade

Subscribers can upgrade their concessionary (full-time students, citizens aged 60 and above, people with disabilities and CSSA recipients) ticket(s) to adult ticket(s) by completing the Ticket Upgrade Form and mailing it back to our ticketing office together with the price difference payment by cheque at least TEN working days before concert.

 

Ticket Refund

Subscribers can receive a 50% refund of the face value of their subscription ticket(s) by completing the Ticket Refund Form and mailing it back to our ticketing office at least TEN working days before concert.

 

Lost Ticket Arrangement

Subscribers should report lost subscription ticket(s) to our ticketing office at least FOUR working days before the ticketed concert to obtain a lost ticket letter for admission.

HK Phil Ticketing Office
Level 8, Administration Building, Hong Kong Cultural Centre, Tsim Sha Tsui, Kowloon, Hong Kong


Enquiries (852) 2721 2332 / ticketing@hkphil.org