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Special notice

SWIRE

Refund & Other Ticket Arrangements

2020/ 21 Season

Concerts updated in December 2020

Concert titleConcert dateStatusDetails
VIENNESE NEW YEAR30 DEC 2020 (Wed) 7:00pm
31 DEC 2020 (Thu) 7:00pm
Cancelled

The relevant refund will be processed in one of the following ways (based on the ways of purchasing the tickets):

 

Ticket Purchase through URBTIX

Cash Refunds to ticket- holders who purchased through URBTIX (including those purchased at URBTIX outlets, internet, mobile app or telephone bookings) will be available at the box office of the Hong Kong Cultural Centre. 

 

The refund period will be announced in due course.

 

Ticket Purchase through Subscription

For 2020/21 Subscribers who have subscribed to these performances of "Christmas Fantasia" and "Viennese New Year", please refer to the email directly sent to your registered address soon for the refund arrangements.

 

(Updated on 23 December 2020)

CHRISTMAS FANTASIA

23 DEC 2020 (Wed) 7:00pm

24 DEC 2020 (Thu) 7:00pm

Cancelled
BEETHOVEN FESTIVAL: BEETHOVEN VIOLIN CONCERTO

19 DEC 2020 (Sat) 8:00pm

 

Cancelled
HAPPY GABBY PLAYS CLASSICAL MUSIC12 DEC 2020 (Sat) 3:00pmCancelled

The relevant refund will be processed in one of the following ways (based on the ways of purchasing the tickets):

 

Ticket Purchase through URBTIX

Cash refunds to ticket holders who purchased through URBTIX (including those purchased at URBTIX outlets, internet, mobile app or telephone bookings) will be available at the box office of the Tsuen Wan Town Hall. 

 

The refund period will be announced in due course.

 

Ticket Purchase through Subscription

For 2020/21 Subscribers who have subscribed to the performance of "Happy Gabby plays Classical Music", please refer to the email directly sent to your registered address soon for the refund arrangements.

 

(Updated on 3 December 2020)

Concert titleConcert dateStatusDetails
JAAP'S 60TH BIRTHDAY GALA23 DEC 2020 (Wed) 7:00pmCancelled

For 2020/21 Subscribers who have subscribed to the cancelled concert(s), the relevant refund will be processed in one of the following ways (based on your submission method):

 

Subscription ordered via the HK Phil Online Subscription System
The related ticket amount will be refunded via PAYPAL automatically. The processing time will be around 3 months. A separate email will be sent to you when the refund is completed.

 

Subscription ordered via email, fax, mail or in person
The related amount will be deducted from your order, and the HK Phil has arranged for a full payment with the updated total subscription amount in late-October.

SWIRE MAESTRO SERIES:
MAXIM VENGEROV PLAYS TCHAIKOVSKY

 

[A new programme is now scheduled on 19 December 2020, titled "Beethoven Festival: Beethoven Violin Concerto". CLICK HERE for the updated programme details.]

18 DEC 2020 (Fri) 8:00pm
19 DEC 2020 (Sat) 8:00pm
Cancelled

(Announced on 29 October 2020)

In view of the latest situation of COVID-19, and uncertainties relating to such matters as global travel and in-bound quarantine measures, along with discussions with our guest artists and related partners, the HK Phil has been obliged to make changes to certain concerts listed in the following table.

 

Concert titleConcert dateStatusDetails
ASIA MILES PROUDLY SPONSORS: JOE HISAISHI IN CONCERT4 DEC 2020 (Fri) 8:00pm
5 DEC 2020 (Sat) 3:00pm
5 DEC 2020 (Sat) 8:00pm
6 DEC 2020 (Sun) 3:00pm
Change of Concert DateNew concert dates:

17 June 2021 (Thu) 8:00pm
18 June 2021 (Fri) 8:00pm
19 June 2021 (Sat) 8:00pm
20 June 2021 (Sun) 3:00pm

(Updated on 28 August 2020)

 

Concerts updated in January 2021

Concert titleConcert dateStatusDetails
THREE CONCERTOS WITH JAAP29 JAN 2021 (Fri) 8:00pm
30 JAN 2021 (Sat) 8:00pm
Cancelled

The relevant refund will be processed in one of the following ways (based on the ways of purchasing the tickets):

 

Ticket Purchase through URBTIX

Refunds to ticket holders who purchased through URBTIX (including those purchased at URBTIX outlets, internet, mobile app or telephone bookings) will be announced in mid-January 2021. Please stay tuned to the announcement from the HK Phil website.

 

Ticket Purchase through Subscription

For 2020/21 Subscribers who have subscribed to these performances, please refer to the email directly sent to your registered address soon for the refund arrangements.

 

(Announced & Updated on 23 December 2020)

HAPPY BIRTHDAY TO MOZART27 JAN 2021 (Wed) 8:00pmCancelled
AKIKO SUWANAI PLAYS PROKOFIEV
(ORIGINAL TITLE: JAAP’S BEETHOVEN 3 | AKIKO SUWANAI)
22 JAN 2021 (Fri) 8:00pm
23 JAN 2021 (Sat) 8:00pm
Cancelled
SABINE MEYER PLAYS WEBER15 JAN 2021 (Fri) 9:00pmCancelled
HK PHIL × TAI KWUN CHAMBER MUSIC SERIES:
100 YEARS OF BRASSMANIA
11 JAN 2021 (Mon) 7:30pm

[original: 11 MAY 2020]

CancelledDeadline for submission: 28 FEB 2021

(Announced on 23 December 2020)

MILOŠ: MASTER OF THE GUITAR

8 JAN 2021 (Fri) 8:00pm

9 JAN 2021 (Sat) 8:00pm

Cancelled

The relevant refund will be processed in one of the following ways (based on the ways of purchasing the tickets):

 

Ticket Purchase through URBTIX

Cash Refunds to ticket-holders who purchased through URBTIX (including those purchased at URBTIX outlets, internet, mobile app or telephone bookings) will be arranged in performance venue
 

Ticket refund period will be announced in due course.
 

Ticket Purchase through Subscription

For 2020/21 Subscribers who have subscribed to these performances, please refer to the email directly sent to your registered address soon for the refund arrangements.

 

(Updated on 23 December 2020)

 

In view of the latest situation of COVID-19, and uncertainties relating to such matters as global travel and in-bound quarantine measures, along with discussions with our guests artists and related partners, the HK Phil has been obliged to make changes to certain concerts listed in the following table.

 

Concert titleConcert dateStatusDetails
SWIRE SUNDAY FAMILY SERIES: BBC PLANET EARTH II LIVE IN CONCERT20 JUN 2021 (Sun) 3:00pmChange of Concert DateNew concert date to be announced
BBC PLANET EARTH II LIVE IN CONCERT18 JUN 2021 (Fri) 8:00pm
19 JUN 2021 (Sat) 8:00pm
Change of Concert DateNew concert dates to be announced

(Updated on 28 August 2020)

Concert titleRescheduled concert dateStatusDetails
BEETHOVEN MEETS MOZART28 JUN 2021 (Mon) 7:30pm

[original: 17 FEB 2020/9 Jun 2020]

Concert RescheduledConcert Details
SUMMER NIGHTS IN THE AMERICAS26 APR 2021 (Mon) 7:30pm

[original: 29 JUN 2020]

Concert RescheduledConcert Details
BEETHOVEN ENCOUNTER!8 MAR 2021 (Mon) 7:30pm

[original: 1 JUN 2020]

Concert RescheduledConcert Details
RAPTUROUS RUSSIAN QUARTETS22 FEB 2021 (Mon) 7:30pm

[orginal: 20 APR 2020/14 Dec 2020]

Concert RescheduledConcert Details
100 YEARS OF BRASSMANIA11 JAN 2021 (Mon) 7:30pm

[original: 11 MAY 2020]

CancelledDeadline for submission: 28 FEB 2021
THE SOLDIER AND THE NIGHTINGALE

 

21 SEP 2020 (Mon) 7:30pm

[original: 23 MAR 2020/28 SEP 2020]

CancelledDeadline for submission: 23 OCT 2020
 

Beethoven Festival (October 2020)

Concert titleConcert dateStatusDetails
BEETHOVEN FESTIVAL: JAAP | BEETHOVEN 2 & 524 OCT 2020 (Sat) 8:00pmCancelled

Cash refunds will be available at the box office of the Hong Kong Cultural Centre from 26 November 2020 (Thu) to 20 January 2021 (Wed). Details please CLICK HERE

BEETHOVEN FESTIVAL: JAAP | BEETHOVEN 7 & 823 OCT 2020 (Fri) 8:00pmCancelled
BEETHOVEN FESTIVAL: FRANÇOIS-FRÉDÉRIC GUY | BEETHOVEN PIANO CONCERTO CYCLE16 OCT 2020 (Fri) 8:00pm
17 OCT 2020 (Sat) 8:00pm
Cancelled

(Updated on 17 November 2020)

 

 

Other October concerts cancelled in August 2020

In view of the latest situation of COVID-19, and uncertainties relating to such matters as global travel and in-bound quarantine measures, along with discussions with our guests artists and related partners, the HK Phil has been obliged to make changes to certain concerts listed in the following table.

 

2020/21 subscribers will receive an email from our Subscription Office on or before 4 September 2020 (Friday). The email indicates your subscription details, and relevant options for your ticket(s) to those cancelled concert(s). Please submit your preferred option on or before 18 September 2020 (Friday).

 

Below are the options available for subscribers of the cancelled concerts: 

(a) Donate your Ticket(s) to support the HK Phil “Ambassador Fund”

      — help the HK Phil share music in multiple ways and enable us to embark on world tours, making the finest music to be heard globally

(b) Ticket Refund

 

Concert titleConcert dateStatusDetails
JAAP'S BEETHOVEN 8 | ANNE-SOPHIE MUTTER II24 OCT 2020 (Sat) 8:00pmCancelled
  • Subscribers ordered via HK Phil Subscription Website (PDF | Online)
  • Subscribers ordered via email/ fax / mail / in person (PDF | Online)
SEASON OPENING: JAAP’S BEETHOVEN 6 | ANNE-SOPHIE MUTTER I23 OCT 2020 (Fri) 8:00pmCancelled
  • Subscribers ordered via HK Phil Subscription Website (PDF | Online)
  • Subscribers ordered via email/ fax / mail / in person (PDF | Online)
ANNE-SOPHIE MUTTER AND FRIENDS20 OCT 2020 (Tue) 8:00pmCancelled
  • Subscribers ordered via HK Phil Subscription Website (PDF | Online)
  • Subscribers ordered via email/ fax / mail / in person (PDF | Online)
JAAP'S FIDELIO OPERA-IN-CONCERT15 OCT 2020 (Thu) 7:00pm
17 OCT 2020 (Sat) 7:00pm
Cancelled
  • Subscribers ordered via HK Phil Subscription Website (PDF | Online)
  • Subscribers ordered via email/ fax / mail / in person (PDF | Online)
JAAP'S BEETHOVEN 92 OCT 2020 (Fri) 8:00pm
3 OCT 2020 (Sat) 8:00pm
Cancelled
  • Subscribers ordered via HK Phil Subscription Website (PDF | Online)
  • Subscribers ordered via email/ fax / mail / in person (PDF | Online)

(Updated on 28 August 2020)

Concert titleConcert dateStatusDetails
BEETHOVEN FESTIVAL: JAAP'S BEETHOVEN 6 | TREY LEE7 NOV 2020 (Sat) 8:00pmCancelled

Cash refund will be available at theHK Phil Ticketing Office from 26 November 2020 (Thu) to 20 January 2021 (Wed).

 

Due to the recent surge in local COVID-19 cases, it is recommended to reduce outing for safeguarding public health and preventing the spread of the disease in the community. Apart from CASH refund by the HK Phil Ticketing Office, patrons may choose to apply for a refund of the face value of the ticket(s) by BANK TRANSFER

 

Details please CLICK HERE

(Updated on 25 November 2020)

THE DINOSAUR FOOTPRINTS28 NOV 2020 (Sat) 3:00pmChange of Conductor & Programme

Ticket-holders may continue to use their tickets for admission according to the date printed on the tickets for the updated programme. For updated concert details, please CLICK HERE.

(Announced on 12 November 2020)