Swire Symphony Under The Stars - Ballot Registration Terms & Conditions

Ballot Registration Terms & Conditions

1. “Swire Symphony Under The Stars” Tickets Ballot is organised by The Hong Kong Philharmonic Society Limited (“HK Phil”). The registration period starts from 10am on 16 OCT 2026 to 7pm on 20 OCT 2026 (Hong Kong time), both dates inclusive (“Registration Period”).  
2. Duplicate registrations are identified when either the email address or mobile phone number matches an existing record. Only the most recent submission will be processed, and all previous records will be voided. Upon submission, a confirmation email containing a unique registration reference number will be issued. Such confirmation email only acknowledges receipt of the registration and does not confirm eligibility or that the registration will be processed. Any registration record subsequently voided under this Clause will not participate in the Ballot. The registration reference number will be used for future correspondence and the announcement of Ballot results. HK Phil reserves the sole discretion to determine participant eligibility with reference to these Terms and Conditions. 
3. The Ballot will be conducted on 21 OCT 2026. Entry to the Ballot does not guarantee the winning of any Tickets. The Ballot winners (“Winner(s)”) will be drawn by HK Phil among the Eligible Participant(s) randomly by a computer system. Results of the Ballot (“registration reference number”) will be posted on Cityline’s website and published in Hong Kong Economic Journal (HKEJ) and The Standard on 23 OCT 2026 in Hong Kong. 
4. Each valid email address or mobile number can win once at most. Each winner will receive tickets to “Swire Symphony Under The Stars” on 13 NOV 2026 (Each Winner will receive the number of Tickets selected in their valid registration, subject to a maximum of four Tickets).  
5. All tickets of this event are in electronic format. Winner(s) will be notified by Designated Website via email on or before 30 OCT 2026 according to email address provided during Registration.  
6. If relevant email cannot be found in “Inbox”, please check “Junk Mailbox”. Please contact Cityline at cs@cityline.com or call the customer service hotline at (852) 3761 6688 directly if Winner(s) do not receive the tickets on or before 30 OCT 2026. Office hours of Cityline are between 10AM and 7PM Monday to Friday (except public holiday).  
7. The Tickets and QR code for each Winner is unique and the Winner(s) is responsible to keep them safe. If the QR code is found to be used, HK Phil will not provide a new ticket and/or QR code as replacement. Please present the QR codes with mobiles, or directly print out the QR codes for ticket scanning purpose when entering venue. 
8. The Ballot Tickets cannot be refunded, transferred/resold, swapped, exchanged for cash and is not replaceable. In the event of any loss, invalidity, or expiry, the Tickets will not be re-issued.  
9. Ballot is subject to this terms and conditions imposed by HK Phil.  
10. If for any reason Ballot is not capable of running as planned, due to infection by computer virus, bugs, worms, trojan horses, denial of service attacks, tampering,  unauthorized intervention, fraud, technical failures or any other causes beyond the control of HK Phil that corrupt or affect the administration, security, fairness, integrity, or proper conduct of Ballot, HK Phil reserves the right, at its sole discretion, to disqualify any individual(s) who tamper with the entry process without prior notice.  
11. Please note that it is entirely voluntary for Eligible Participant to participate in this Ballot. Upon obtaining consent from participants, the personal data will be used for other direct marketing purposes. By submitting this form, you confirm your understanding of and agreement to (i) Privacy Notice of HK Phil; (ii) Personal Information Collection Statement of HK Phil; (iii) HK Phil will use your personal data for Ballot prize notification and redemption; and (iv) all the Terms & Conditions of this Ballot.  
12. HK Phil reserves the right to interpret these Terms and Conditions. In case of any disputes, the decision of HK Phil shall be final and binding.  
13. If there is any conflict between the information contained in the promotional materials and these terms and conditions, these terms and conditions shall apply and prevail.  
14. In the event of discrepancies in the terms and conditions between the English and Chinese versions, the English version shall prevail.  
15. Trade Promotion Competition Licence No.: 061962