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Tickets are available from the first counter sale date until one hour before the performance and can be purchased from any of the following channels:


In Person

Tickets are available at any of the URBTIX outlets:


General opening hours of URBTIX outlets: 10:00am - 6:30pm daily
Opening hours of individual URBTIX outlets are subject to the announcement on the URBTIX website.

Online and Mobile Ticketing App

Tickets are available on URBTIX website and mobile ticketing app My URBTIX.


Latest version of mobile ticketing app My URBTIX are available on Google Play or Apple App Store:




Credit Card Booking: 2111 5999 (10:00am - 8:00pm daily)



Points to Note:

  • Each transaction is limited to a maximum of 40 tickets. Patrons are required to queue again at the outlet or revisit the concert page to purchase more tickets. 
  • Opening hours of URBTIX outlets and ticketing enquiries: 3761 6661 |
  • There is a handling fee of $8 per ticket for tickets purchased via UBRTIX website, mobile ticketing app and telephone booking.
  • For purchases via website, mobile ticketing app or telephone booking, there will be no additional ticket delivery charges if patrons choose to collect their purchased tickets at URBTIX outlets or Cityline Ticket Dispensing Machines (UTDM). For mailing and courier services options, there is an additional charge. Mailing and courier services are available up to 7 days before the performance. Please refer to URBTIX website for details.
  • All tickets sold through URBTIX are non-refundable (except cancelled concerts), irrespective of whether the tickets have been collected.
  • All handling fees and mailing/courier charges collected are non-refundable regardless, irrespective of whether the programme is cancelled.


Ticket Exchange
Any HK Phil ticket(s) purchased from URBTIX can be exchanged for another performance (if any) of the same programme at the same venue by paying a handling fee of $10 per ticket. Ticket-holders may opt to exchange ticket(s) of the same or higher price category (payment for price difference required). Visit any URBTIX outlet with your intact ticket for this service, subject to availability.

Lost Ticket Arrangement
For any lost tickets purchased from URBTIX, please report to the police, and contact Cityline’s customer services hotline (2314 4228) to apply for a “non-delivery of ticket” letter at least three working days before the concert.




Tickets for selected HK Phil concerts are also available on these online ticketing platforms and mobile apps:






Ticketflap | iOS | Android


Group Tickets

Group discounts are available for our concerts unless otherwise specified. Please contact us for school or corporate booking tailored to your educational or company events.