FAQ

2022/23 Season Frequently Asked Questions

1. TICKETING
2. DISCOUNT SCHEME
3. MEMBERSHIP SCHEMES
4. SUBSCRIPTION
5. COVID-19 PRECAUTIONARY MEASURES
6. CONCERT ETIQUETTE

TICKETING

1. How do I purchase tickets for this season?

   This season we continue to offer a flexible ticketing scheme with attractive discounts across multiple programmes at URBTIX. For details of the discount scheme, please CLICK HERE or refer to the Ticketing section in the Programme Brochure.
    

2. Where can I purchase tickets?

   Tickets are available at URBTIX outlets, website, mobile app and telephone booking hotline. Selected concerts may also be available on POPTICKET and Ticketflap. For more details, please CLICK HERE or refer to the Ticketing section in the Programme Brochure.
    

3. Can I refund my ticket if I cannot come to the concert?

   All tickets sold through URBTIX are non-refundable, regardless of whether the tickets have been collected or not.

    

4. Can I swap my tickets for another concert?

   Any HK Phil ticket(s) purchased from URBTIX can be exchanged for another performance (if any) of the same programme at the same venue by paying a handling fee of $10 per ticket. You cannot swap your tickets for another programme. Visit any URBTIX outlet with your intact ticket for this service, which is subject to availability.
    

5. Can I upgrade my ticket to a higher price category ticket?

   Yes, but you will have to pay the price difference and a handling fee of $10 per ticket. You may upgrade to a different available seat in the same programme at the same venue (if available) at URBTIX outlets. You cannot upgrade your tickets to another programme. Visit any URBTIX outlet with your intact ticket for this service, which is subject to availability.
    

6. Under what circumstances will I have to pay a handling fee?

   In addition to the ticket swap and upgrade procedures listed above, any tickets purchased via the URBTIX website, mobile ticketing app and telephone booking are also subject to a handling fee of $8 per ticket. All handling fees are non-refundable, regardless of whether the programme is cancelled or not.
    

7. How do I collect my tickets if I purchased them via the URBTIX website, mobile ticketing app or telephone booking?

   You may collect your tickets at any URBTIX outlet or Cityline Ticket Dispensing Machine (UTDM). You may also request mailing and courier services with an additional charge. Please refer to the URBTIX website for more details on mailing and courier services. All mailing/courier charges are non-refundable, regardless of whether the programme is cancelled or not.
    

8. How many tickets am I allowed to purchase in each transaction?

   You may purchase up to 40 tickets in each transaction. Some popular programmes have a limit on the number of tickets you may purchase per transaction. Please refer to the details on the individual concert page on the HK Phil website and the URBTIX website.
    

9. When can I buy tickets?

   Tickets for the first phase (SEP - DEC 2022) of the 2022/23 Season will be available at URBTIX from 8 AUG 2022 (Mon) 10AM until one hour before the performance commences.
    

10. Is there anything else I need to be aware of when purchasing tickets at URBTIX website and mobile ticketing app?

    There is a time limit of 15 minutes to complete your transaction on the URBTIX website and mobile ticketing app. Please make sure all order details are prepared beforehand and confirm that the discount (if any) has been applied before check out.
     

11. When will the next phase of programmes be announced?

    The next phase of programmes will be announced in late 2022. Please stay tuned to the HK Phil website and social media platforms, or subscribe to our e-News for the latest updates.

2022/23 DISCOUNT SCHEME

1. What is this 2022/23 Season Discount Scheme?

   When purchasing standard tickets of the selected mainstage programmes in the same phase at URBTIX, the general public can enjoy up to 15% off, while Club Bravo members are entitled up to an exclusive 30% discount. Please CLICK HERE or refer to the Ticketing section in the Programme Brochures for the discount details.

    

2. If I purchase more than one ticket for the same programme, do I still enjoy a discount?

   The discount is calculated on the number of programmes. Purchasing more than one ticket for the same concert and purchasing a ticket for more than one performance of the same programme will not be eligible for discount. Club Bravo members have a guaranteed discount of 15% for standard tickets regardless of the number of programmes purchased.
    

3. Are the discounts cumulative?

   No, the discount is calculated for each transaction and cannot be carried to the next transaction. Purchasing multiple-concert programmes in a single transaction will allow you to enjoy maximum benefits.
    

4. Can I enjoy the Discount Scheme when purchasing concessionary tickets?

   No, the Discount Scheme only applies to standard tickets. This discount cannot be used in conjunction with any other offers, including concessionary tickets.
    

5. Who is eligible for concessionary tickets?

   Full-time students, citizens aged 60 and above, people with disabilities and their minders, and CSSA recipients are eligible for half-priced concessionary tickets. Concessionary ticket-holders must provide valid proof for inspection by the venue staff when attending performances. Those who fail to do so will be required to pay the full ticket price and handling charges.
    

6. Are concessionary tickets limited?

   Half-priced concessionary tickets are limited and available on a first-come, first-served basis.
    

7. Is this Discount Scheme applicable to the whole season?

   We are announcing the 2022/23 Season in phases; the discount scheme will only be applicable to the stated phase. Programmes from different phases will be counted separately. The Discount Scheme is only applicable to the HK Phil selected mainstage concerts and is not applicable to the chamber music concerts and co-presented concerts or collaboration programmes with other organisations.

MEMBERSHIP SCHEMES

1. What is a Club Bravo membership?

   A Club Bravo membership allows you to enjoy many exclusive privileges and benefits, including up to an exclusive 30% discount when purchasing standard tickets at URBTIX. Please see hkphil.org/clubbravo for further details.

    

2. Are there any other benefits for Club Bravo members?

   You will have registration priority to our free concerts and events, including the Swire Symphony Under The Stars and the “Swire Classic Insights” series. You will also enjoy exclusive member discounts at designated merchants.
    

3. How do I join Club Bravo?

   The Club Bravo membership is valued at $300. Please CLICK HERE for the online application. For 2021/22 Club Bravo members, we have automatically extended the membership to 31 AUG 2023 as a token of appreciation for the support received from the current members in the last season.
    

4. What is The Tung Foundation’s Young Audience Scheme (YAS)?

   Sponsored by The Tung Foundation, YAS is a music education and audience development programme, targeting local full-time students ages 6 to 25. YAS members enjoy an exclusive 60% discount from full-priced tickets for most HK Phil concerts and other exclusive benefits, including free registration to at least one designated HK Phil concert. Please visit hkphil.org/yas for more details.

SUBSCRIPTION

1. Is there Subscription this year?

   There is no Subscription this year. The 2022/23 Season is coming in phases. We offer a more flexible ticketing scheme with attractive discounts across multiple programmes at URBTIX. Please CLICK HERE or refer to the Ticketing section in the corresponding Programme Brochure.

    

2. Can I purchase HK Phil lounge coupons this season?

   In conjunction with the COVID-19 precautionary measures of performance venues, no food or drinks shall be served. The HK Phil lounge coupons will not be available between SEP and DEC 2022.

    

3. How do I enjoy benefits and reserve my favourite seats when there is no Subscription this year?

   You may enjoy our 2022/23 Discount Scheme at URBTIX and further exclusive discounts with a Club Bravo membership to maximise your benefits. If you are our 2021/22 Club Bravo member, you are automatically offered a free Club Bravo membership this season. You can enjoy discounts with the same membership card we mailed to you last season. Please CLICK HERE to apply for a replacement of the Club Bravo membership card in case of loss or damage.
   
   The Programme Brochure for SEP to DEC 2022 programmes will be mailed to your door from the week of 11 JUL 2022. Tickets for SEP to DEC 2022 programmes are available at URBTIX from 8 AUG 2022 (Mon) 10AM onwards.
    

4. How do I reserve tickets for the whole season now that there is no Subscription?

   This season is launched in phases. Tickets for September to December 2022 programmes are available at URBTIX from 8 August 2022 (Mon) 10AM onwards. The next phase of the season will be announced in late 2022. Please stay tuned to the HK Phil website and social media platforms or subscribe to our e-News for the latest updates.

COVID-19 PRECAUTIONARY MEASURES

Please CLICK HERE for the COVID-19 precautionary measures.

CONCERT ETIQUETTE

1. What if I am late to a concert?

   We encourage patrons to arrive 15 minutes early before the concert commences. Some concerts may have strictly timed latecomer points which allow latecomers to enter the hall at designated time discreetly.

    

2. What if I need to leave the concert hall for the restroom or for a quick phone call?

   To minimise disruption to the performers and other members of the audience, the venue reserves the right to determine the time at which and the manner in which latecomers are to be admitted. We encourage patrons to utilise the time before the concert, during the intermission, and after the concert to use the restroom and electronic/transmission devices.
    

3. Where can I find the duration of each concert? Are there intermissions for in concert?

   You may find the duration of the concert and the availability of intermission on each individual concert page. Unless specified, an intermission is 20 minutes long. There will be announcements to ask patrons to enter the concert hall when the concert is about to start.