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Online Refund Form - Cheque Refund

* Mandatory Fields


Personal Information
Cheque Payable
Since over 20 performances were recently cancelled due to COVID-19 pandemic, a significant number of tickets have been sold for this concert. We regret it may take at least three months for the refunds to be processed. We ask for your understanding in any delay in receiving your refund.
Concert  Detail 1
Concert Name 1*
Choose at least 1 option
Concert  Detail 2
Concert Name 2
Concert  Detail 3
Concert Name 3
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(Maximum number of photos to be uploaded: 10; Maximum file size per photo: 5MB; Supported file types: jpg, jpeg, png, pdf)
  • The above cheque refund is only available for the cancelled concerts listed in this form.
  • This refund method is not applicable for those patrons who purchased tickets from Klook, POPTICKET and ticketflap. The related refund will be processed automatically by the corresponding ticketing service providers, and the ticket will be refunded to the credit card that was used for the original payment directly.
  • Please upload photo(s) of your ticket(s). If you wish to refund more than one ticket, you may include multiple tickets in one photo. Please make sure that the ticket information (e.g. Concert Date, Price) is clearly shown in the photo(s). 
  • The refund request may be rejected if any details on the ticket have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated.
  • If you have not collected your ticket(s) from URBTIX yet, please upload a photo of your purchase confirmation email from URBTIX as reference.
  • By submitting this form, you accept and agree the Privacy Policy available in the HK Phil website.
  • The HK Phil reserves all rights of final arbitration in case of any dispute.