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Message for patrons affected by the typhoon on 21 October

We regret the cancellation of our performance of “Mahler ‘Titan’ Symphony” on 21 October due to the typhoon. Patrons holding tickets to that concert may choose any of the following options:

1. Apply for a full refund
  Complete the Refund form and return it to the HK Phil office* with your tickets. Tickets must be intact (with stub) and unmarked. A full refund of the face value of the ticket will be made by cheque within one month upon receipt of your application for refund.

2. Exchange your tickets for another HK Phil concert
  You may exchange your tickets for one of the following concerts:
♦ 
The Regal Concierto de Aranjuez (18 & 19 November 2016)
♦ 
Starring Principals of Your HK Phil (2 & 3 December 2016)
♦ 
Mahler’s Mighty Third (9 & 10 December 2016)
♦ 
Bach & Co. (10 & 11 February 2017)
♦ 
Winter Dreams (7 & 8 April 2017)
♦ 
Sunny Beethoven – Epic Shostakovich (26 & 27 April 2017)
♦ 
Mahler & Mendelssohn (26 & 27 May 2017)

We will try to give you seats in the same section as your original ticket but we cannot guarantee placement. Seating assignments will be best available in your original seating section subject to availability. No price adjustments will be offered (refunded) or required (additional fee for upgrades). Please complete the Ticket Exchange form , indicating the concert you wish to attend, and return it to the HK Phil office* together with your intact ticket.

3. Make a donation to support HK Phil
  You may waive your refund or exchange options, and the HK Phil will designate the amount of your ticket purchase as a donation. If you need the tax deductible receipt, please complete the Donation form and return it to the HK Phil office* together with your intact ticket (only applicable for donations of HK$100 or more).

For those who made their purchase online / on phone and have not yet redeemed their tickets, please collect your ticket from Cityline Ticket Dispensing Machines (locations here: http://www.cityline.com/eng/helpdesk/outlet.jsp) or URBTIX sales counters and mail the hard-copy of your ticket(s) to us together with your refund / swap / donation form(s).

All requests for refunds, exchanges and donations must be received by the HK Phil by 30 November 2016.

Thank you for your cooperation.

*Please mail the form(s) and your ticket(s) to: HK Phil Ticketing Office, Level 8, Administration Building, Hong Kong Cultural Centre, Tsim Sha Tsui, Kowloon, Hong Kong

Hong Kong Philharmonic Orchestra